From health counselling and pharmacy calls to the medical on-call service and paediatric telephonists:

GERMAN VERSION

Health issues?
1450 offers quick help.

Pain often occurs suddenly and is disconcerting. In many situations, it is difficult to determine whether the symptoms are caused by minor problems that you can treat quickly and easily yourself, or whether these are signals that the body is sending to indicate something more serious and should be taken seriously.

The Health Hotline 1450 is the first point of contact for health-related questions in precisely such cases.

Health counselling: What can I do for my own health? Who can help me or which stage in the care system is the right one for me (e.g. GPs and health centres, specialists, hospital, etc.)? How urgent is my health problem, i.e. do I need medical care today?

Finding a pharmacy: Information on pharmacies that are open, with contact details sent by SMS; you can also find information on pharmacies that are open at apothekerkammer.at/apothekensuche.

Medical on-call service: Information on doctors’ surgeries that are open, also available online at ordinationen.st

House call doctors: If necessary, the 1450 staff will organise for the caller to be seen by a doctor who will do a house call.

Paediatricians: On weekends, a paediatrician is also available via the Health Hotline 1450.

Psychosocial care: Information about or connection to relevant contact points

Call:

  • The caller dials 1450 or is forwarded from 144 to 1450 and first hears the data protection notice (mandatory by law)
  • The call is then picked up by 1450 call taker (trained paramedics)

The call taker performs triaging (initial assessment):

  • Potentially critical patient: The call is immediately forwarded to Emergency Services 144
  • Caller requires health information (e.g. information on surgeries that are open): The caller receives this information directly from the 1450 call taker, od the call may be forwarded (e.g. to the pharmacy on duty)
  • Detailed health counselling: The caller is forwarded to or called back by a registered healthcare and nursing professional (DGKP)

The information on the caller’s health questions and problems is provided by a registered healthcare and nursing professional. Registered healthcare and nursing professionals work with a standardised system throughout Austria that uses medical and scientific criteria to determine how urgent the need for care is. The healthcare professional discusses these questions with the caller. The healthcare professional also always has access to a doctor available with whom they can discuss medical questions. On weekends, a paediatrician is also available for callers to speak to (if necessary).
The registered healthcare professionals also advise callers on what they can do themselves (self-treatment) and – if necessary – when they need which type of care (e.g. going to a hospital outpatient clinic for acute situations, or to a doctor in private practice the next day for less urgent cases). If necessary, the healthcare professional will also arrange for the caller to be seen by an on-call doctor.

Calls to the Health Hotline 1450 are free of charge. Callers only pay the usual telephone costs according to their tariff. The number 1450 can be dialled 365 days a year at any time of day or night – even on weekends.

You can also find more information here: www.1450.at

The health hotline 1450 is an important part of the Styrian healthcare system. More information about the model…

The Styrian 1450 team is made up of

Registered healthcare and nursing professionals

with at least two years of professional experience (“DGKP” in German, also known as „Emergency Communication Nurses“)

„Call takers“
Paramedics with additional training who allocate calls correctly).

In addition, at least one on-call doctor for expert advice is always available for the team and on weekends there is also a paediatrician.

Medical on-call service
& MedMobil 1450 – Styria

Which doctors are on call? Which surgeries are open on the weekend? Styrian residents can get all this information by dialling the Health Hotline 1450. If a caller requires medical assistance outside office hours, the doctor on call will be sent directly to the caller’s home. This house call service is currently available until 11 p.m. (or until 5 a.m. in Graz); outside these hours, care is provided by the emergency services.

On the initiative of the state government, this service is now being expanded in three pilot regions: From 1 October 2024, MedMobil 1450 – Styria will offer an extended house call service in Leibnitz/Wildon, Bruck/Kindberg and Weiz/Gleisdorf, which will also provide rapid assistance with house calls during the night. The project is initially limited to six months. The pilot regions at a glance:

Arnfels, Ehrenhausen an der Weinstraße, Gamlitz, Gleinstätten, Gralla, Großklein, Heimschuh, Hengsberg, Kitzeck im Sausal, Lang, Lebring-Sankt, Margarethen, Leibnitz, Leutschach an der Weinstraße, Oberhaag, Preding, Sankt Andrä-Höch, Sankt Johann im Saggautal, Sankt Nikolai im Sausal, Tillmitsch, Wagna, Wettmannstätten, Allerheiligen bei Wildon, Dobl-Zwaring, Feldkirchen bei Graz, Fernitz-Mellach, Haselsdorf-Tobelbad, Heiligenkreuz am Waasen, Kalsdorf bei Graz, Lieboch, Seiersberg-Pirka, Unterpremstätten-Zettling, Werndorf, Wildon, Wundschuh

Breitenau am Hochlantsch, Bruck an der Mur, Niklasdorf, Pernegg an der Mur, Proleb, Kindberg, Krieglach, Langenwang, Mürzzuschlag, Neuberg an der Mürz, Sankt Barbara im Mürztal, Sankt Lorenzen im Mürztal, Sankt Marein im Mürztal, Spital am Semmering, Stanz im Mürztal

Anger, Birkfeld, Fischbach, Fladnitz an der Teichalm, Floing, Gasen, Gutenberg-Stenzengreith, Miesenbach bei Birkfeld, Mortantsch, Naas, Passail, Puch bei Weiz, Sankt Kathrein am Hauenstein, Sankt Kathrein am Offenegg, Strallegg, Thannhausen, Weiz, Albersdorf-Prebuch, Gersdorf an der Feistritz, Gleisdorf, Hofstätten an der Raab, Ilztal, Ludersdorf-Wilfersdorf, Markt Hartmannsdorf, Mitterdorf an der Raab, Pischelsdorf am Kulm, Sankt Margarethen an der Raab, Sankt Ruprecht an der Raab, Sinabelkirchen

Find out more about the MedMobil 1450 – Styria

The on-call service model has been organised by GVG Gesundheitsversorgungs GmbH in Styria since 2019. More information about the model

Paediatric emergency service and paediatric tele‑doctor

For parents from all over Styria, the Health Hotline 1450 offers paediatric specialist care on weekends and public holidays. The former paediatric and adolescent emergency service in Graz, KIJNO for short, has now also been integrated into the Health Hotline 1450.

Parents can obtain the following specific services via the Health Hotline 1450:

Tele-paediatrician
A paediatrician is on duty at the Health Hotline 1450 on weekends and public holidays. How do parents access this service? By calling the Health Hotline 1450 and describing your concerns. If a personal consultation with a paediatrician is necessary, the 1450 staff will connect the caller directly with the paediatrician on duty.

Paediatric surgeries open in Graz
A paediatric surgery is open on weekends and public holidays in Graz from 9 a.m. to 12 noon. Parents can find out which surgery this is by calling the Health Hotline 1450. Alternatively, you can also find information on surgeries that are open on www.ordinationen.st.